When you receive your new or replacement company cell phone you will be asked to sign in to the device using your CW credentials. This is to enroll the phone in CW's Mobile Device Management System and associate it with you as the user. It does not transfer any data or contacts to the new device. Since IT Services wants to give our users as much control over their company phone as possible all data and contacts need to be managed by a users AppleID/iCloud account. This allows our users to install apps other than what is offered in our Company portal.
For more information on setting up an AppleID/iCloud account visit Apple's support site here: How to create a new AppleID. IT Services recommends that you create an AppleID using your CWF email address but this is not required.
It is not required to use an AppleID on your CW managed cell phone. Most apps needed to interact with CW services are available in the Company Portal installed on every company cell phone and can be installed without an AppleID. Be aware that if you need to replace the phone for any reason that we will be unable to transfer data or contacts to the new phone if you choose not to sign in using an AppleID.
CW IT Services has no access or control over a users AppleID/iCloud account. This includes password resets. If you forget the password to your AppleID/iCloud account you will need to reset it using Apple's resources here: Reset AppleID password
Initial set up
Power on the device and choose the Language and Location
Select "Set Up Manually" at the bottom of the next screen
Select a WiFi network
If you select Staff Secure you will be prompted at the next screen to enter your CW credentials to login
If no WiFi is available you can use the cellular connection if your phone or iPad has that activated
It will take a minute or two and the following screen will appear. You can click on the link if you wish to know more.
Click Next at the top of the screen to continue.
Enter your CWF email address and password
You can choose to set up TouchID (or FaceID) at this point if you wish or wait until later.
Next you must create a Passcode for the device.
There are 2 more preference steps and then the setup is complete. Any required apps will be installed automatically.
Transferring Data to a replacement phone
In order to transfer your Contacts, Photos and/or apps to a new phone you will need to have signed into an AppleID/iCloud account on the old phone. The steps below apply to both backing up the data on the old phone and restoring it to the new phone
Open the Settings app on the phone and click on "Sign in to your iPhone"
Sign in to your AppleID
For more information on creating an AppleID follow this link: How to create a new AppleID.
After signing into the account you will be asked what data you would like backed up or restored.
Before turning in your old phone and/or erasing the data from the old phone please verify that all data has transferred to the new device.
