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Using the IT Help Desk portal to create a service request is quick and easy!  You use the "Request something new" link to create a service request when you want to request something you have not had before.

Step-by-step guide

Follow these steps to create a service request:

  1. Go to the IT Help Desk portal
  2. Click on the Request something new link
  4. In the dialog box that displays start creating the Level 1 issue by completing the following:
    1. Raise this request on behalf of will default to the user logged in but can be changed
    2. Summary is a short and to the point title
    3. Description should give details of the problem
  5. Click the Create button

 

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