Equinox – Android will not Ring or Show Incoming Calls
Be advised: Equinox was renamed to IX Workplace in the first quarter of 2020.
Some users have complained they cannot receive a ringtone when someone calls their CW phone number withing the Equinox app on their Android. Some people will not even see that a call is coming in, either.
Android has its own settings for the apps that run in it. They need to be set a specific way for the Equinox app to work with an Android phone. Match your Android phone to the following settings.
Open the menu (the triple lines) > Settings (the gear) > User Preferences > Audio/Video
Open the menu (the triple lines) > Settings (the gear) > User Preferences > Notifications > Channel Notification settings > App Notification
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