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The Self-service Password Reset (SSPR) portal gives users the ability to change or reset their password, with no administrator or help desk involvement. 

Note
titleIntended Audience

This article is for those seeking to reset their password for their CW Computer Account. This account is used for many things such as email, logging onto your computer, Kronos, just to name a few. This will NOT reset your password for some systems, such as your Admin (iSeries greenscreen) account.  


Info
  • Passwords must be a minimum of 16 characters long.
  • Passwords must contain:
    • 1 Upper Case Letter
    • 1 Lower Case Letter
    • 1 Number
    • 1 Special Character
  • Avoid reusing any password you have already used in the past.
  • Your password will expire every 180 days (6 months).
  • Your password does not need to contain a combination of upper case, lower case, special characters or numbers, although using these is encouraged. To help you remember your password, we suggest making it a phrase that is easy for you to remember but hard for others to guess. 
  • To make your password hard to guess, we have made so some words cannot be used in passwords. For instance, “password”, “colonial”, “williamsburg” and “foundation” are words that are blocked from being used. Other combinations blocked include (but not limited to) repeating letters or characters, and other such things that are commonly used in simple passwords. 
  • If you use your account on multiple devices, you may need to update your stored password on those devices.  Please review the Tips on Updating Your Password page for identifying and updating those stored passwords.


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Resetting Your Password

If you need to reset your password you may follow these steps from any accessible computer or smartphone. 

You should use an Incognito or InPrivate browser session to complete these steps, and close all browser sessions when finished. 

  1. Visit http://aka.ms/sspr or http://itaccess.cwf.org 
  2. Enter your CWF email address and the CAPTCHA. Press Next. 
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  3. Depending on what verification options you enrolled with, you will be presented with options to verify yourself.  This example shows a phone number ending with ********21.
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  4. After receiving the text message, enter the code you received in the text. 
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  5. Now you may set up a new password. This Microsoft tool will tell you if you entered something that was not strong enough. If it is not strong enough, you will see messages like this.

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  6. If you have entered a valid new password, you will get a verification message. 
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Now you can log into your PC or Office.com, or any other application you use this account for.