Here are some tips to make sure that you don't get locked out after updating your CW computer account password. 

  • Passwords must be a minimum of 16 characters long.
  • Avoid reusing any password you have already used in the past.
  • Your password will expire every 180 days (6 months).
  • Your password does need to contain a combination of 3 out of the 4:
    • Upper case letter
    • Lower case letter
    • Numbers
    • Special characters
  • To help you remember your password, we suggest making it a phrase that is easy for you to remember but hard for others to guess. 
  • To make your password hard to guess, we have made so some words cannot be used in passwords. For instance, “password”, “colonial”, “williamsburg” and “foundation” are words that are blocked from being used. Other combinations blocked include (but not limited to) repeating letters or characters, and other such things that are commonly used in simple passwords. 

Overview

As part of security best practices, CW computer users are required change their computer account password every 180 days. For users who work on multiple computers and mobile devices, it can be a challenge to keep their password up-to-date across these devices. User accounts can be frequently locked out when the password on one or more devices is not updated.

This document is intended to help users identify any devices where their computer account password might be stored and update them appropriately. 

iPhone or iPad

Email:

  • Go to Settings > Mail > Accounts. Tap on the mailbox which receives your CW email.
  • Tap on your email address. 
  • Tap in the "Password" field then replace the dots with your new password.
  • Tap Done

Wi-Fi:

  • Go to Settings > Wi-Fi.  Tap the “i” next to Staff-Secure.
  • Tap Forget This Network. 
  • Tap Forget.
  • Back at the Wi-Fi screen, tap on Staff-Secure again.
  • Tap Join Network.
  • Enter your username and updated password, then tap Join.
  • If you get a Certificate screen for cpps1.cwf.org or cpps1.cwf.org, tap Trust.

Windows

Credential Manager:

  • Go to Control Panel > User Accounts > Credential Manager
  • Click Windows Credentials
  • Click the arrow next to any Credential that has your username@cwf.org or cwf\username in it.
  • Click Remove.

Outlook:

  • Close out of Outlook and Skype for Business.
  • Re-open each application and enter your updated password when prompted.  You may check the “Remember” checkbox

Mac

Outlook:

  • Open Outlook and go to Tools > Accounts
  • Update the password box


It is best practice not to store your CW password in your Apple Keychain.  This happens when you check “Remember me” when connecting to CW network resources such as network shared folders or VPN.


Other Logins:

  • If you have logged onto to any other server or workstation with your credentials in the past 180 days, check each of them to make sure you do not still have an active session.
  • If you VPN from a personally owned computer, update your password for that connection.


Other Tips

Consider all mobile devices that you use, even ones not issued by CWF.  Do you have any services or apps on such a device that use your cwf.org credentials?