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The contents inside should appear like so:
This new Toolkit includes multiple tools to help make troubleshooting issues easier and interacting with the Help Desk a smoother process.
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| Warning | ||
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Be sure you select "Reconnect at Sign-In" in order for the Shared Drive to be available every time you login. |
Add a Printer
Here you will see 3 options:
- Add Printer by Name
- Printer List A
- Printer List B
If you know the exact name of your printer you can select "Add Printer by Name" which will open a Command Prompt to input the name of the printer
Follow the Instructions and hit the enter key on your keyboard
It will then give you a status message if the printer was added successfully or not
If you select "Printer List A" or "Printer List B" you will have to search each list for the name of your printer.
| Tip | ||
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Starting in 2024 all new printers moved or installed follow a specific naming convention. MFD or PR followed by the building short name FSO (Franklin Street Offices) followed by the ending of the T# 123456 (ex. PRFSO123456) |
Common Shortcuts
This is a simple repository for commonly used shortcuts
IT Tools
This is used by our End User Services team for troubleshooting. We may ask you to run one of these files to assist in troubleshooting some of your issues
Other Tools
These tools will live under the folders. Currently we ask that you you use the "Restart Computer" prior to submitting a ticket as this will solve 90% of the problems you are experiencing.
If you would like to see new tools or changes to the IT Help Desk Toolkit please submit them here:
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