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Using the IT Help Desk portal to create a service request is quick and easy!  You use the "Request something newSomething New" link to create a service request when you want to request something you have not had before.

Step-by-step guide

Follow these steps to create a service request:

1. Go to the IT Help Desk portal (URL: itsupport.cwf.org)
2. Under the Common Requests menu click Click on the Request something newSomething New link
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   1. In the dialog box that displays start creating the Level 1 issue by completing the following:
   1. Raise this request on behalf of will default to the user logged in but can be changed if being completed for someone else
   2. Summary is a short and to the point title
   3. Description should give details of the problem

   Note
   title T#'s
   Assets can be used to identify a specific piece of hardware.  If entering a T# you must put in the first five 0’s (ie: T00000100011)

   Click the Create button

    

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