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  • Phone number for general hotline: 757-565-8414, or direct to 1929.
    • Option 1 is General Info
    • Option 2 is ITHD
    • Option 3 is HR (1929)
  • Link to documentation for Vaccine Card upload: How to Submit your Vaccination Card
  • Link for general ClearPass Health App install: How to download and use Covid-19 ClearPass App
  • Common problems
    • If users deny permissions to the camera they'll need to either change those permissions in their settings and reload
    • If they have multiple cards they should take an image of both