This guide is to address how common business activities can be accomplished while working remotely. The guide lists common business activities such as "making a phone call" or "hosting an online meeting" and steps to accomplish these.

  1. Accessing CW IT resources while working from home
    1. To do so you may or may not need to establish a VPN connection to CWF. Depending on the application or resource you are trying to access this may or may not be necessary. Below is a listing of common applications and if they require a VPN connection.
      1. Applications NOT requiring a VPN connection
        1. Microsoft Teams
        2. Avaya Workplace
        3. Office 365 (word, excel etc.)
        4. SharePoint sites
        5. Kronos
        6. Email using outlook application or through web access
        7. OneDrive
        8. CW Intranet 
      2. Applications requiring a VPN connection
        1. Tessitura
        2. Opera
        3. Visual One
        4. Admin and Business Systems
      3. What is VPN: What is VPN?
      4. Setting up a VPN connection: Using VPN

  2. Accessing email
    1. Email can be accessed remotely by either using the Outlook application installed on your machine or by visiting the Office 365 outlook website: https://outlook.office.com/mail/inbox
    2. You can also setup the outlook web app on your iPhone: Outlook iPhone App

  3. Making phone calls
    1. CW's phone system can be used while working remotely. Each CW issued computer will have an installed application named "Avaya Workplace" If you do not have Equinox installed on your PC you can use this guide to do so:
      1. For PC: Setting up Workplace
      2. For MAC: Setting up Workplace - Mac
    2. For more info related to Avaya Workplace you can access the full article list here: Avaya Workplace
    3. You may also forward your phone calls to another phone, such as your cell or home phone. Read the how-to article here: Forwarding Your Calls

  4. Instant messaging
    1. Microsoft Teams is installed on most CW computers and available as a free download for personal computers or mobile devices.  To learn more about Teams see this page: Teams How-To Articles

  5. Setting up a conference call and or virtual meeting
    1. Microsoft Teams is installed on most CW computers and available as a free download for personal computers or mobile devices.  To learn more about Teams see this page: Teams How-To Articles
  6. Document sharing and collaboration
    1. You can share files and collaborate with your co-workers using Microsoft Teams.  For more information see this page: Teams How-To Articles
    2. OneDrive provides means of sharing documents and files with co workers as well as team editing of documents. Please refer to the following articles for help with OneDrive.
      1. Getting Started with OneDrive
      2. Move files to your own OneDrive
      3. Share Documents or folders in OneDrive

  7. Accessing your work computer at CWF remotely.
    1. If you would like to use your Home/personal computer to access your CW issued computer remotely you can do so by following the below instructions.
      1. How to access your CWF work computer remotely