Below are instructions on how to Approve or Decline a New Equipment Request in JIRA 

Managers and Financial liaisons responsible for approving New Equipment Requests

Step-by-step guide

Add the steps involved:

  1. You will receive and email from IT Services. The subject will have the ticket number and summary of the request.
  2. Click on the "View Request" link a the bottom of the email
  3. This will open the IT Service Desk Portal directly to the request that needs your approval. 


    1. You will need to login using the same username and password you would use to login to any CW PC


  4. This screen will show you the equipment being requested
  5. You can add comments to ask the original requester or IT Customer support about the request. This can be done without approving or declining the request.
  6. Click Approve or Decline.  If you are a manager the request is forwarded to the department financial liaison to review.  If you are the financial liaison the request is forwarded to IT Services to review and order.
  7. Once the new equipment arrives the original requester will be contacted about scheduling installation.

 

You can view the current approximate pricing of standard equipment approved by IT Services by visiting Current Standard Computer Equipment


You can view requests awaiting your approval by visiting the IT Services Portal and clicking on the Requests link at the upper right hand side of the page.

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