Many locations around the Foundation have poor cell reception.  Wi-Fi calling is an option that will utilize the greatly expanded CW Wi-Fi coverage to improve calling experience.

iPhone users. Information Technology only supports phones belonging to Colonial Williamsburg. We are unable to support personal phones.


Wi-Fi Calling may not be available on all iPhones. To use Wi-Fi Calling, you need an iPhone 5c or later, this is not the only limitation however.

Step-by-step guide

Add the steps involved:

  1. Open the Settings app on your iPhone 
  2. Scroll to and select Phone settings. 
  3. Select WiFi calling and turn on
  4. When you turn on Wi-Fi Calling you will be asked to enter an emergency address
    1. If this is a shared use phone you should enter the address of the building it is located most often.  For example: Lodge Housekeeping staff would use the address for the Lodge.
    2. If this phone typically goes home with the user you can use your home address if you prefer. 
  5. You will be able to tell if Wi-Fi Calling is active if you see "VZW Wi-Fi" at the top near the signal meter.


Refer to this link by Apple for more information: Make a call with Wi-Fi Calling

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