Using the IT Help Service Desk portal to create a service request is quick and easy! You use the "Request Something New" link to create a service request when you want to request something you have not had before.
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Step-by-step guide
Follow these steps to create a service request:
- Go to the IT Help Service Desk portal (URL: itsupport.cwf.org)
- Under the Common Requests menu click on the Request Something New link
- In the dialog box that displays start creating the Level 1 issue by completing the following:
- Raise this request on behalf of will default to the user logged in but can be changed if being completed for someone else
- Summary is a short and to the point title
- Description should give details of the problem
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Assets can be used to identify a specific piece of hardware. If entering a T# you must put in the first five 0’s (ie: T00000100011)only need to enter the last 6 digits of the number. For example, if the sticker reads T00000 123456 all you enter is 123456 |
Click the Create button
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