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Below is a list of the different parts of the Toolkit and a brief description of how they can be utilized |
Initial Troubleshooting
These tools will live under the folders. Currently we ask that you you use the "Restart Computer" prior to submitting a ticket as this will solve a large percentage of the problems you are experiencing.
Add a Network Folder
Here you will be able to map any network drive by Double-Clicking on the "Admin & qAdmin" or "Netapps & Bass" icons
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All "Netapps" are linked to the same Shared Drives shares (netapp1, netapp2, netapp3) and all of the Admin & qAdmin are linked to the Same Drivessame shares. |
You will then see a list of network drives available to be mapped
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This folder can be used in conjunction with the End User Services team for troubleshooting. We may ask you to run one of these files to assist in troubleshooting some of your issues
Other Tools
These tools will live under the folders. Currently we ask that you you use the "Restart Computer" prior to submitting a ticket as this will solve a large percentage of the problems you are experiencing.
If you would like to see new tools or changes to the IT Help Desk Toolkit please submit them here:
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