...
| Tip | ||
|---|---|---|
| ||
In May of 2024 the End User Services deployed a "Help Desk Toolkit" on all workstations. This collection of links and tools is designed to help user's users navigate mapping network drives, printers and other common tasks associated with their computer and CW's IT resources. It also includes helpful tools the IT Help Desk may ask you to use to aid in troubleshooting any problems that may occur. |
You will see a folder The new folder will be on your desktop that looks and look like this
The contents inside should appear like so:
This new Toolkit includes multiple tools to help make troubleshooting issues easier and interacting with the Help Desk a smoother process.
| Info |
|---|
Below is a list of the different parts of the Toolkit and a brief description of how they can be utilized |
Initial Troubleshooting
These tools will live under the folders. Currently we ask that you you use the "Restart Computer" prior to submitting a ticket as this will solve a large percentage of the problems you are experiencing.
Add a Network Folder
Here you will be able to map any network drive by Double-Clicking on the "Admin & qAdmin" or "Netapps & Bass" icons
| Tip |
|---|
All "Netapps" are linked to the same Shared Drives shares (netapp1, netapp2, netapp3) and all of the Admin & qAdmin are linked to the Same Drivessame shares. |
You will then see a list of network drives available to be mapped
...
This is a simple repository for commonly used shortcuts
IT Tools
This folder can be used in conjunction with the End User Services team for troubleshooting. We may ask you to run one of these files to assist in troubleshooting some of your issues
Other Tools
These tools will live under the folders. Currently we ask that you you use the "Restart Computer" prior to submitting a ticket as this will solve a large percentage of the problems you are experiencing.
If you would like to see new tools or changes to the IT Help Desk Toolkit please submit them here:
...