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The new folder will be on your desktop and look like this
The contents inside should appear like so:
This new Toolkit includes multiple tools to help make troubleshooting issues easier and interacting with the Help Desk a smoother process.
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Here you will be able to map any network drive by Double-Clicking on the "Admin & qAdmin" or "Netapps & Bass" icons
| Tip |
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All Netapps are linked to the same Shared Drives (netapp1, netapp2, netapp3) and all of the Admin & qAdmin are linked to the Same Drives. |
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This is a simple repository for commonly used shortcuts
IT Tools
This folder can be used in conjunction with the End User Services team for troubleshooting. We may ask you to run one of these files to assist in troubleshooting some of your issues
Other Tools
These tools will live under the folders. Currently we ask that you you use the "Restart Computer" prior to submitting a ticket as this will solve a large percentage of the problems you are experiencing.
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