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This new Toolkit includes multiple tools to help make troubleshooting issues easier and interacting with the Help Desk a smoother process.
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Below is a list of the different parts of the Toolkit and a brief description of how they can be utilized |
Add a Network Folder
Here you will be able to map any network drive by Double-Clicking on the "Admin & qAdmin" or "Netapps & Bass" icons
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Be sure you select "Reconnect at Sign-In" in order for the Shared Drive to be available every time you login. |
Add a Printer
Here you will see 3 options:
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Starting in 2024 all new printers moved or installed follow a specific naming convention. MFD or PR followed by the building short name FSO (Franklin Street Offices) followed by the ending of the T# 123456 (ex. PRFSO123456) |
Common Shortcuts
This is a simple repository for commonly used shortcuts
IT Tools
This folder can be used in conjunction with the End User Services team for troubleshooting. We may ask you to run one of these files to assist in troubleshooting some of your issues
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