Open the Microsoft Outlook desktop application that should be preinstalled on your company issued computer using the following icon.
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| Please note that you should be using the Outlook desktop application opposed to Outlook for web as shared mailboxes may not be displayed by default on Outlook for web. |
Once Outlook has opened you will see a few panes within the application. Navigate to the vertical pane on the left. Once you do so, you can view any shared mailboxes you have been given access to by scrolling down to the bottom of the list.
Please note that if you require access to shared mailbox that you do not currently have access to, please submit a System Access Request. Once the access request has been processed the Shared Mailbox will appear in your Outlook application automatically. If it does not automatically appear, restart the Outlook application.
Additionally, if you see the shared mailbox name, but nothing below it. You can expand the available folders by clicking on the small arrow located immediately to the left of the shared mailbox name as shown below.
Once you click on the arrow you will see the available shared mailbox folders, such as Inbox.
Once you select the Inbox under the shared mailbox you will be able to access the emails sent to the shared mailbox account.
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Please take care when deleting or moving emails under a shared mailbox as changes made to the shared mailbox will affect all users that access this mailbox. |